Question 1

What are the payment options available ?

Accepted Answer

The means of payment accepted are by PayPal, RIA, SUMUP online and at the company's home on the CB terminal, also by bank transfer, in cash on site, by CB online....

Question 2

Gifts offered with the purchase of a product from our ranges

Accepted Answer

Exceptional jewelry, a sample, a discount, a coupon, a surprise gift will be included in your package...

Question 3

Shipping Costs / Customs Taxes

Accepted Answer

Delivery info for online orders:
- standard delivery: €2.95 5 to 10 working days
- fast delivery: 5.95€ 4 to 6 working days.

Delivery is free online from an order of 60 euros on French territory. outside the French territory the delivery costs to be paid will be according to the taxes in force of the country intended for the delivery of your order.

For orders delivered nearby:
delivery by appointment: 8.95 euros (for customers who live less than 50km from our shop taking into consideration that the distance must be counted after the 10km of our delivery from the address of our shop because before the 10km the delivery costs are free...) 2 hour slot. 
delivery from the address of our shop is free up to 10km, beyond that the delivery costs will be 8.95 euros.

For any additional information please contact our online customer service or send us a message by May!!!

Question 4

VAT

Accepted Answer

VAT rate included in the amount of the order. 
The amount of Perfumery VAT is 5.5%

Question 5

Perfume base

Accepted Answer

Created with essential oils. 
Composition of the Perfume Pyramid: 20% Base Notes, 50% Heart Notes, 30% Top Notes... 
Vegetable oil, alcohol, distilled water.

Question 6

Information for your well-being

Accepted Answer

Like all cosmetic products, it is possible to have allergic reactions to essential oils or to other products in the composition of the perfume. 
To avoid having this inconvenience, please read the composition of the perfume carefully before making your purchase to make sure that you will not be at risk of allergies to any of them. products composing the perfume... 
 By taking this reflex!! You preserve your health, you will be reassured, satisfied with your purchase. Our customer service is at your disposal... 
Our quality is to satisfy our customers and meet their needs...

Question 7

En quoi consistent nos politiques?

Accepted Answer

Elles consistent:

_ Nos politiques
   _ à la confidentialité de nos produits et de notre clientèles
   
   _ à informer:  * sur les moyens de paiements
                              * les tarifs de livraison/ de taxes/ de TVA
                              * sur le Retour de l'article et le contre- remboursement
                              * sur l'Info Bien-Etre
                              * sur la base du parfum
                              * sur les Cartes Cadeaux et les Points de Fidélités de notre clientèle

Question 8

Vers quel Pays Proposez vous l'Expédition?

Accepted Answer

Nous expédions dans tous les pays du monde par la plateforme BOXTAL synchronisé à notre Boutique en ligne, par Colissimo Laposte....
Avant la validation de votre commande, nous vous informerons des frais de Livraison/ de taxes de douanes....

Question 9

Comment puis-je réserver l'un de vos services (formules/réductions-points fidélités..)?

Accepted Answer

Connecter vous sur notre boutique en ligne: https://www.lunedemiel.shop/
Dans le Menu cliquer sur l'onglet Nos formules pour l'ouvrir sinon après sur l'onglet Réductions et points fidélité...

Question 10

Quelles sont vos horaires?

Accepted Answer

Nos Horaires: 
Lundi/Mardi/Jeudi/Vendredi de 09H00-12H00 & 14H00-17H00
Mercredi/Samedi de 09H00-12H00
Dimanche FERMER
Pour les horaires du tchat, merci de les consulter quand vous serez en ligne...

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